Terms & Conditions

Auréa's Terms & Conditions

Last updated: Wednesday 1st of October 2025

Welcome to Aurea London (“Aurea,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website: https://aurea-london.co (the “Site”) and any purchases made from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our Site.

1. Company Information

Aurea London
Website: https://aurea-london.co
Email: aurea@info-auréa.com
Adress: Langerakbaan 183, 3544 PE Utrecht

2. Eligibility

You must be at least 18 years old or the legal age of majority in your country to make a purchase. By using our Site, you confirm that you meet these requirements.

3. Products & Availability

All products displayed on our Site are subject to availability.
We make every effort to display product details, images, and descriptions accurately. However, we do not guarantee that your screen’s display of colors will be completely accurate.
We reserve the right to discontinue or modify any product at any time without prior notice.

4. Orders

When placing an order, you agree that all details provided are accurate and complete.
After submitting your order, you will receive an acknowledgment email. This does not constitute acceptance. A binding contract is formed once we send a confirmation of dispatch.
We reserve the right to refuse or cancel any order at our discretion.

5. Pricing & Payment

All prices are displayed in GBP (£) and include applicable VAT unless otherwise stated.
We reserve the right to change prices without prior notice.
Payment must be made in full at the time of purchase using the payment methods available at checkout.

6. Shipping & Delivery

We offer free standard shipping on all orders.
Estimated delivery time is 3–7 business days within the UK/EU, and 7–14 business days for international orders.
Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or circumstances beyond our control.
Customers are responsible for providing accurate shipping details.

7. Returns & Refunds

You have the right to return your order within 14 days of receiving it, provided items are unworn, unwashed, and in original condition with all tags attached.
Certain items (e.g., earrings, underwear, swimwear) may not be eligible for return due to hygiene reasons.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrectly supplied.
Refunds will be processed within 14 business days after receipt and inspection of the returned goods.

8. Intellectual Property

All content on this Site, including logos, text, images, graphics, and designs, is owned by or licensed to Aurea London. You may not copy, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Aurea London disclaims all warranties, express or implied, relating to the Site and products.
We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.

10. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to strikes, natural disasters, pandemics, transport disruptions, or government actions.

11. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page with the updated “last revised” date. Continued use of the Site constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions regarding these Terms, please contact us:

Email: aurea@info-auréa.com
Address: Langerakbaan 183, 3544 PE Utrecht

Privacy Policy

Last updated: [Insert Date]

Aurea London (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aurea-london.co (the “Site”) or purchase our products.

1. Information We Collect

We may collect and process the following personal data:

Identity Data: name, title, date of birth.
Contact Data: email address, billing/shipping address, phone number.
Transaction Data: details about your orders and payments.
Technical Data: IP address, browser type, time zone setting, operating system.
Usage Data: information about how you use our website.
Marketing Data: your preferences for receiving marketing communications.

2. How We Use Your Information

We use your personal data to:
Process and deliver your orders.
Manage payments, fees, and charges.
Communicate with you about your order, account, or inquiries.
Send marketing and promotional offers (where you have consented).
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your data under the following legal bases:

Performance of a contract (fulfilling your purchase).
Legitimate interests (improving services, fraud prevention).
Legal obligations (tax and accounting requirements).
Consent (for marketing communications, cookies).

4. Sharing of Data

We may share your personal data with:

Service providers (e.g., payment processors, shipping companies).
IT and cloud hosting providers.
Legal and regulatory authorities, where required by law.
Third parties in connection with business transfers (e.g., sale or merger).

We do not sell or rent your personal data to third parties.

5. International Transfers

Your data may be transferred and processed outside the UK/EU. Where this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict or object to processing.
Data portability (receive a copy in a machine-readable format).
Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at aurea@info-auréa.com.

8. Cookies

We use cookies and similar technologies to improve site functionality, personalize content, and analyze traffic. You may disable cookies in your browser settings, but some features may not function properly.

9. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

10. Children’s Privacy

Our website is not directed at individuals under 18. We do not knowingly collect data from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: